Last updated: 4 August 2026
Capital Floor Heating Pty Ltd (“Capital Floor Heating”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and how you can contact us about it.
1. Who we are
Capital Floor Heating Pty Ltd is a Canberra-based specialist electric floor heating installer, servicing the ACT, surrounding NSW, and selected Regional NSW and Sydney projects.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, phone number and email address
- Your suburb or project address
- Project details (e.g. property type, construction stage, room sizes)
- Plans, drawings or other documents you send us
- Photos you supply of your project or existing floor heating system
- The content of any message or enquiry you send us
- How you found us (e.g. Google Ads, Meta/Facebook, referral, search)
- Website analytics data (e.g. pages viewed, device type, general location, on-site behaviour)
3. How we collect information
We collect information through:
- Forms on our website
- Phone calls and emails
- Google Ads lead form assets
- Meta (Facebook/Instagram) lead form assets
- Our job management system
- Direct contact with you (in person, on site, or in writing)
4. Why we collect and use your information
We use your information to:
- Respond to your enquiry
- Prepare quotes and estimates
- Book and manage site inspections
- Carry out installation, repair or maintenance work
- Manage warranties and after-sales support
- Provide customer service
- Measure and improve our advertising (Google Ads, Meta)
- General business administration (invoicing, record keeping)
5. Who we may share information with
We may share your information with:
- Our staff and subcontracted electricians where needed to complete your job
- Suppliers, where relevant to your project
- IT and website hosting providers
- Our CRM / job management platform
- Our accounting and bookkeeping software/providers
- Advertising and analytics platforms (Google, Meta) for campaign measurement
- Our legal or accounting advisers, where required
We do not sell your personal information.
6. Third-party platforms
Some of your information may be stored or processed using third-party platforms, including our website host, Google (Ads, Analytics), Meta (Facebook/Instagram), our email provider, our CRM/job management system, and our accounting software. These providers may store data on servers outside Australia.
7. Cookies and website analytics
Our website uses cookies and similar technologies, including Google Analytics, Google Ads tracking, and the Meta Pixel, to understand how visitors use our site and to measure the performance of our advertising. You can control or disable cookies through your browser settings; this may affect how the site functions.
8. Marketing
If you no longer want to receive marketing follow-up from us, you can contact us at any time using the details below and we will remove you from marketing contact. This will not affect communication needed to complete a job already in progress.
9. Access and correction
You can ask us to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.
10. How long we keep information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including any legal, accounting, warranty or record-keeping obligations, after which it is securely deleted or de-identified.
11. Privacy complaints
If you have a concern about how we’ve handled your personal information, please contact us using the details below. We will investigate and respond to your complaint. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Contact us
For any privacy questions, requests, or complaints:
Capital Floor Heating Pty Ltd
Email: info@capitalfloorheating.com
Phone: 0432 526 041
13. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.